Supporting North Wales Businesses to Build a More Digital Workforce

It’s a practical, easy-to-use guide designed to help business leaders navigate the often complex world of digital upskilling. Whether you’re just beginning your digital journey or looking to adopt more advanced technologies, the toolkit provides a clear starting point. 

The message we’ve heard consistently from businesses across the region is that they know digital skills matter but they’re not always sure where to begin. Many aren’t confident in identifying the specific digital skills their teams need. Some aren’t aware of the training options available. Others assume that apprenticeships are only for new recruits, not for upskilling existing staff. 

This toolkit is a direct response to that feedback. It was created with employers’ needs at the centre. It offers structured pathways to help you assess your current position, understand what digital skills your workforce needs, and take meaningful action. That could be through a short course, an apprenticeship, or by exploring more advanced areas like AI, cybersecurity or data analysis. 

Crucially, this isn’t just a directory of training. It links skills development to practical outcomes - things like improving productivity, enhancing cybersecurity, or embedding automation in your processes. There is also a strong focus on accessibility. Many of the options listed are funded or part-funded, including support through the Welsh Government’s Flexible Skills Programme. 

One of the key areas we’ve highlighted is the potential of apprenticeships. Some employers still think of these as only relevant when hiring school leavers. But digital apprenticeships can be used to upskill current employees too, and they’re available at multiple levels, from Level 2 through to degree level. We’ve listed all the available digital apprenticeships in the toolkit, alongside the training providers that deliver them, so you know exactly who to speak to. That clarity can make a real difference. 

For employers feeling unsure or overwhelmed, there are two easy steps that can help get things started. First, identify any digital skills gaps in your team. Second, reach out to a provider. You don’t need to have all the answers before you get in touch. That’s what the providers are there for - to help you understand what’s available and guide you through the options. 

The toolkit also connects directly to the North Wales Skills Portal, which offers more detailed information on providers and their courses. Between the toolkit and the portal, we hope to simplify access to support and give employers the confidence to take action. 

There’s no denying that the pace of digital change can feel relentless. But this isn’t something businesses can afford to ignore. A lack of digital capability will increasingly hold companies back - not just in terms of productivity, but also in attracting and retaining staff, managing operations efficiently, and staying competitive in a changing market. 

We’re also seeing a growing digital awareness among younger workers entering the workforce, many of whom already expect technology to be part of their working lives. Businesses that invest in digital skills are not only supporting their current teams; they’re also making themselves more attractive to future talent. 

If you’re not sure whether this applies to your business, I’d encourage you to take a look. It’s relevant across all sectors, whether you’re in hospitality, construction, manufacturing, health and care, or the creative industries. You don’t need to be a tech firm to benefit from digital skills. The reality is, all jobs now require some level of digital competence, and all businesses need to plan for that. 

By taking just a few simple steps - reading the toolkit, identifying your team’s needs, and speaking to a training provider - you’ll be putting your business in a stronger position. Because in today’s economy, digital skills are not optional. They are the foundation of resilience, growth, and long-term success.