What is an ISP?

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Internet Service Providers (ISP) provide the network infrastructure, connections and services to allow individuals and businesses access to the internet.

What is an ISP?

The cost of broadband will vary depending on the different packages on offer by various providers.

How to make sure that the connection is reliable, secure and fast enough.

Every home network is unique and selecting the right router for your internet connection and household needs is crucial. What works best for you will depend on your specific needs and circumstances.

Experiment with different settings and solutions to find what works best for your network.

Factors to consider when choosing Routers

Speed
Wi-Fi Standards
Frequency Bands
Security
Quality of Service (QoS)

Setting Up and Optimising Your Wi-Fi Network

Placement
Secure Your Network
Update Firmware
Use Network Extenders

Is the service fast enough?

A high-speed internet connection has revolutionised internet access, providing significantly fast speeds enabling a broad range of online activities.

Broadband speeds are measured in ‘megabits per second,’ often shortened to Mbps. The higher the number of Mbps, the faster your internet connection will be. Download and upload speeds do vary with download speeds normally being higher.

Classifications of broadband

Superfast

Broadband speeds of 30Mbps or higher.

Ultrafast

Broadband speeds of 100Mbps or higher.

Gigabit

Fibre-based internet can achieve speeds up to 1000Mbps.

Is gigabit internet worth it?

Gigabit internet is worth it if you use a large amount of bandwidth on a regular basis. It’s also worth it if you share your Wi-Fi with a bunch of roommates or family members. But it’s expensive and faster than most people need, so it’s not worth it for the average user.

It’s not necessary if you spend most of your online time doing things like checking email, streaming video in HD, and video conferencing over Zoom or Skype, since those activities require much less bandwidth. But other activities take up more bandwidth and thus require much faster speeds.

Activities that benefit from gigabit internet

1. Streaming video in 4K

2. Hosting livestreams

3. Downloading large files

4. Uploading large files or backing up hard-drives to cloud servers

Social Tariffs are available to those on benefits
To be eligible, a resident must be receiving one of the following benefits:

Universal Credit

Pension Credit

Employment and Support Allowance

Jobseeker’s Allowance

Income Support

Is YOUR service fast enough?

After a long day, the majority of people sit down, relax and maybe watch something on the TV.

What if your partner is watching their favourite vlogger on Youtube in the next room and your child is playing a computer game upstairs? Have you noticed that your show is struggling or slowed right down to a painful pause?

Want to speak with someone?

We understand that sometimes you just want to speak with someone about your specific issues and get reassurances or advice from a human being.

During the coming months, we’ll be holding informal drop in sessions in convenient places throughout North Wales to help individuals with their internet queries.